Exchange & Return Policy

We want you to have a smooth shopping experience with us. Please read our exchange and return policy carefully:

1. Exchange Period

• You can request an exchange within 10 days of receiving your product if you are not fully satisfied.

• To request an exchange, you must contact us via WhatsApp or email.

• Once we receive your request, we will process your exchange within 7 business days.

• An exchange fee of PKR 350 will apply, which must be paid via bank transfer to our account before the exchange is processed.

• Products cannot be returned for a refund; only exchanges are allowed.

• Do not send any parcel to our address directly.

• We will arrange pickup through our authorized courier company.

• If you receive a broken or damaged product, we will take it back free of charge and refund your payment via bank transfer.

• For damage claims, you must provide a parcel opening video. Without the video, your claim will not be accepted.

• Refunds will only be processed after we receive and inspect the returned product.

• The product must not be used more than 7%; otherwise, it will not be eligible for exchange or return.

• Customized orders are non-exchangeable unless damaged.

• Tester kits are strictly non-exchangeable and non-returnable.

• The product must be returned with the original receipt, tags, packaging, and all items included in the parcel.

• If any of these are missing, your parcel will be sent back to you and the delivery charges will be your responsibility.

• We always try to ensure that you never feel the need for an exchange or return.